Lisini Pub Company

FAQs

You’ve come to the place with all the answers, but don’t take the below verbatim.
We’re happy to talk it through, so get in touch with your venue for more information.

GENERAL FAQS

DO YOU HAVE TO BOOK?
We’re always good for walk ins at any of our bars but restaurants and experiences we highly recommended booking in advance!

For some of our experiences booking is essential. Please read the terms for your individual voucher at www.lisini.co.uk/terms

WILL I HAVE TO PAY A DEPOSIT?
We require a deposit for all large party bookings. Deposit requirements vary for different types of bookings.
You can find our Deposit Terms and Conditions here www.lisini.co.uk/terms

DO I NEED TO PROVIDE ID ON ENTRY?

If you are lucky enough to look under 25 you will be asked to prove that you are aged 18 or over when you are buying alcohol.
The following ID will be accepted:
Photographic driving licences, passports, HM Forces cards, or a form of identification with the pass hologram.

ARE CHILDREN ALLOWED IN THE EVENING?
Children are more than welcome in the restaurant. We only ask under 18’s are accompanied by an adult after 6pm and no children in the bar area of our venues after 6pm.

DO YOU HAVE A CHILDREN’S MENU?
Yes, follow the link to see all of our choices www.lisini.co.uk/kidsmenu.

WHAT HAPPENS IF I’M RUNNING LATE FOR MY BOOKING?
If you’re running later than 5-10 minutes, please give us a call and we’ll do our best to hold the table for you.

Angels Hotel – 01698 812106
The Castle Rooms – 01698 810889
The Croft – 0141 633 5791
Dalziel Park Hotel – 01698 862862
The Parkville Hotel – 01698 822861

WHAT TIME DO YOU SERVE FOOD FROM?
Please refer to your venue page for food service times.

ARE DOGS ALLOWED?
Dogs are allowed in our outdoor areas. As with people, anyone well behaved and pleasant will be welcomed with open paws, anyone giving dog a bad name may be in the dog’s shed! Service dogs welcomed throughout the venue.

DO YOU HAVE A CLOAKROOM?
This does vary across venues, so please check directly. Each venue does have an allocated area for coat storage. This is not manned, so left at your own risk! Any larger items i.e. suitcases we are happy to store in our offices. Just speak to your manager (and we hope you had a nice trip).

I HAVE ALLERGIES, CAN YOU CATER FOR ME?
Gladly. Our online menus have an allergen selector so you can view what items are not for you. We also have QR codes for mobiles on our printed menus which direct you to allergen information if you’re already in the venue. Our staff are primed and ready to help with any questions also. You’ll be asked at the start of your meal.

DO YOUR VENUES HAVE DISABLED ACCESS?
We do.  Our staff are happy to assist if needed. Please contact us ahead of your visit for any questions.

DOES LISINI USE BIO-DEGRADABLE STRAWS?
We have stopped serving straws as standard, but straws on request are bio-degradable, made from seashells and not plastic!

DOES LISINI HAVE A POLICY ON WASTAGE?
Yes. From our biodegradable straws in our bars to our sustainable packaging in our kitchens, we take waste seriously.

GIFT CARD FAQS

WHERE CAN I BUY A GIFT CARD?

You can grab yourself a gift card in any of our Lisini venues, or head online where we also offer physical and digital gift cards for those in a hurry!

Lisini gift cards: www.lisinigifts.co.uk

WHY IS MY GIFT CARD PAYMENT NOT GOING THROUGH?
Our gift card platform is supported by the latest web browsers listed below, but if you’re using an older version this could be the reason why we’re not compatible. We’d suggest updating your software or trying a different device to make your purchase.

We take all our guests safety very seriously, and this also covers online activity. For security reasons, we can only accept cards for online payments that are enrolled with 3D Secure. This helps reduce fraudulent activity. If your card isn’t enrolled with 3D Secure then unfortunately your payment won’t be accepted but you might be able to activate this with your bank directly.

Other reasons for online payment failures can include your personal details being entered incorrectly and payments coming from outside the UK. If you’re attempting to pay from outside the UK, that’s amazing! But unfortunately we’re just not ready yet to accept oversea payments, so you might get rejected. However, sometimes these attempts do go into a pending stage, so you never know? Give it a try, call us and we’ll check!

WHAT SHOULD I DO IF I HAVEN’T RECEIVED MY GIFT CARD?
We send all physical gift cards with Royal Mail, and these usually turn up within 5 working day (allow 10 for busy periods). All orders are sent tracked, and your tracking number will be included within your dispatch email. You can check your delivery progress directly on the Royal Mail website and have a nosey at what’s going on: www.royalmail.com/track-your-item.
If you’ve ordered a digital gift card please check your junk folders, we might not be friends yet with your email provider and they might think we’re spam.

Still having no luck with the above? Contact us on: sales@lisini.co.uk or call 01698 862862

HOW LONG IS MY GIFT CARD VALID FOR, AND HOW DO I CHECK MY BALANCE?
Don’t delay spending your gift cards, these will expire 24 months from the date of purchase with any remaining balances being deducted at that time.
You can check your gift card balance at any time using the links below:

Lisinigifts.co.uk/balance

WHAT SHOULD I DO IF I’VE LOST MY GIFT CARD?
Contact us as soon as possible at sales@lisini.co.uk and one of the team will get back to you within 48hrs.

WHAT CAN MY GIFT CARD BE REDEEMED AGAINST?
Gift cards can be spent on absolutely anything within our venues, they are the gift that keeps on giving.
Some gift cards are pre-assigned to certain experiences, but if you’d rather take part in a different experience, or purchase a round of drinks or food instead this is fine. Just speak to one of our team members on your visit and they’ll sort this out for you.

HOW DO I REDEEM MY GIFT CARD?
Just present your gift card to your server when you’re ready to pay. We either need the physical card, or a digital version on your smart phone or as a print out. We’re looking for that long gift card number.

If you’ve got an experience, just mention this to us on arrival.

ARE THERE ANY GIFT CARD RESTRICTIONS?
Some packages and experiences have restrictions during the festive period. Our venues during this time are full of friends, families and co-workers celebrating the season which makes some of our experiences a little more difficult to book so please, book any of our experiences well in advance

Full details can be found here: lisini.co.uk/terms

WHAT SHOULD I DO IF I HAVE A GIFT CARD QUESTION NOT LISTED ABOVE?
Drop us an email at sales@lisini.co.uk or call us 01698 862862. Our office is open Monday to Friday, 9am to 5pm for support. Saturday and Sunday 10am until 3pm.

TERMS & CONDITIONS

To view our full T&Cs go to www.lisini.co.uk/terms