Lisini Pub Company

Gift Card Terms and Conditions

Congratulations on purchasing a Lisini gift voucher, your guarantee of a fabulous time at any great Lisini venue!
Please note that advance booking is necessary when using certain gift voucher.

All of our gift vouchers have a 24 month validity period from the time of purchase, cannot be exchanged for cash and can only be redeemed at a Lisini venue subject to the terms below.

MONETARY GIFT VOUCHERS
Our monetary gift vouchers cannot be exchanged for cash and can only be redeemed at a Lisini venue.
Please note that advance booking is necessary when using this gift voucher. Please call us on our central sales line on 01698 862862 or call your specified redeem location (below)
Kindly notify us at time of booking that this voucher is to be used and present it to a member of staff on arrival.
This voucher features a unique reference number to be quoted when reserving your experience with us.
Contact details are shown on the voucher and all bookings are subject to availability.
Your voucher is non-transferable, non-exchangeable and non-refundable and no refund is available for part use.

Romantic Escape for 2 at Dalziel Park Hotel in Motherwell
Valid 7 days subject to availability.
Excludes key dates – set by venue.
Advance booking required at least 24 hours in advance of date.
Voucher must be redeemed by 30th November 2022.
Vegetarian and gluten / wheat free meal options are available.
Check-in after 2pm, check-out 10.30am.
Please call 01698 862862 to make your reservation.
This voucher features a unique reference number to be quoted when reserving your experience with us. Voucher must be presented at check-in.
Cancellation policy of 24 hours prior to date & time of check in applies.
Voucher is Non-transferable, non-refundable and is for single redemption only.

Girls Night In for 4 At Dalziel Park
Available 7 days per week, subject to availability.
Excludes key dates – set by venue.
Advance booking required, at least 24 hours in advance of date.
Voucher available to use from January the 3rd and must be redeemed by 30th November 2022.
Vegetarian and gluten / wheat free meal options are available.
Check-in after 2pm, check-out 10.30am. Please call 01698 862862 to make your reservation
Kindly notify us at time of booking that this voucher is to be used and present it to a member of staff on arrival. This voucher features a unique reference number to be quoted when reserving your experience with us. Contact details are shown on the voucher and all bookings are subject to availability.

DB&B with at Angels Hotel, Dalziel Park Hotel or The Parkville Hotel
Valid 7 days subject to availability. Excludes key dates – set by venue.
Advance booking required at least 24 hours in advance of date.
Voucher available to use from January the 3rd and must be redeemed by 30th November 2022.
Vegetarian and gluten / wheat free meal options are available.
Check-in after 2pm, check-out 10.30am. Please call 01698 862862 to make your reservation.
This voucher features a unique reference number to be quoted when reserving your experience with us. Voucher must be presented at check-in.
Cancellation policy of 24 hours prior to date & time of check in applies.
Voucher is Non-transferable, non-refundable and is for single redemption only.

BURGERS AND BUNKERS
Bookings must be made in advance for both golf and restaurant by calling 01698 862862.
Choose from either 9 or 18 holes of golf at the point of booking.
Burger & Fries for 2 people. Smart-casual dress code applies
Appropriate footwear is required. Excludes Saturdays

BOOZY BRUNCH
Valid 7 days subject to availability. Not available on key dates set by venue.
Voucher available to use from January the 3rd and must be redeemed by 30th November 2022.
Please call 01698 862862 to make your reservation.
Two course lunch from set menu.
This voucher features a unique reference number to be quoted when reserving your experience with us.
Voucher must be presented in the restaurant when dining.
Voucher is Non-transferable, non-refundable and is for single redemption only.

Meat & Malbec for 2 at Dalziel Park Hotel, Angels Hotel or the Parkville Hotel
Valid 7 days subject to availability.
Valid for 2 people only. Includes 2 Sirloin Steaks, 1 bottle of wine, sides and sauces.
Voucher must be redeemed by 30th November 2022.
Please call 01698 862862 to make your reservation.
This voucher features a unique reference number to be quoted when reserving your experience with us.
Voucher must be presented in the restaurant when dining.
Voucher is Non-transferable, non-refundable and is for single redemption only.

LISINI VENUES AND CONTACT DETAILS
Angels Hotel – 01698 812106
The Castle Rooms – 01698 810889
The Croft – 0141 633 5791
Dalziel Park Hotel – 01698 862862
The Parkville Hotel – 01698 822861

GIFT CARD FAQS

WHERE CAN I BUY A GIFT CARD?
You can grab yourself a gift card in any of our Lisini venues, or head online where we also offer physical and digital gift cards for those in a hurry!

Lisini gift cards: www.lisinigifts.co.uk

WHY IS MY GIFT CARD PAYMENT NOT GOING THROUGH?
Our gift card platform is supported by the latest web browsers listed below, but if you’re using an older version this could be the reason why we’re not compatible. We’d suggest updating your software or trying a different device to make your purchase.

We take all our guests safety very seriously, and this also covers online activity. For security reasons, we can only accept cards for online payments that are enrolled with 3D Secure. This helps reduce fraudulent activity. If your card isn’t enrolled with 3D Secure then unfortunately your payment won’t be accepted but you might be able to activate this with your bank directly.

Other reasons for online payment failures can include your personal details being entered incorrectly and payments coming from outside the UK. If you’re attempting to pay from outside the UK, that’s amazing! But unfortunately we’re just not ready yet to accept oversea payments, so you might get rejected. However, sometimes these attempts do go into a pending stage, so you never know? Give it a try, call us and we’ll check!

WHAT SHOULD I DO IF I HAVEN’T RECEIVED MY GIFT CARD?
We send all physical gift cards with Royal Mail, and these usually turn up within 5 working day (allow 10 for busy periods). All orders are sent tracked, and your tracking number will be included within your dispatch email. You can check your delivery progress directly on the Royal Mail website and have a nosey at what’s going on: www.royalmail.com/track-your-item.
If you’ve ordered a digital gift card please check your junk folders, we might not be friends yet with your email provider and they might think we’re spam.

Still having no luck with the above? Contact us on: sales@lisini.co.uk or call 01698 862862

HOW LONG IS MY GIFT CARD VALID FOR, AND HOW DO I CHECK MY BALANCE?
Don’t delay spending your gift cards, these will expire 24 months from the date of purchase with any remaining balances being deducted at that time.
You can check your gift card balance at any time using the links below:

Lisinigifts.co.uk/balance

WHAT SHOULD I DO IF I’VE LOST MY GIFT CARD?
Contact us as soon as possible at sales@lisini.co.uk and one of the team will get back to you within 48hrs.

WHAT CAN MY GIFT CARD BE REDEEMED AGAINST?
Gift cards can be spent on absolutely anything within our venues, they are the gift that keeps on giving.
Some gift cards are pre-assigned to certain experiences, but if you’d rather take part in a different experience, or purchase a round of drinks or food instead this is fine. Just speak to one of our team members on your visit and they’ll sort this out for you.

HOW DO I REDEEM MY GIFT CARD?
Just present your gift card to your server when you’re ready to pay. We either need the physical card, or a digital version on your smart phone or as a print out. We’re looking for that long gift card number.

If you’ve got an experience, just mention this to us on arrival.

ARE THERE ANY GIFT CARD RESTRICTIONS?
Some packages and experiences have restrictions during the festive period. Our venues during this time are full of friends, families and co-workers celebrating the season which makes some of our experiences a little more difficult to book so please, book any of our experiences well in advance

WHAT SHOULD I DO IF I HAVE A GIFT CARD QUESTION NOT LISTED ABOVE?
Drop us an email at sales@lisini.co.uk or call us 01698 862862. Our office is open Monday to Friday, 9am to 5pm for support. Saturday and Sunday 10am until 3pm