Reports to: Banqueting Manager
Salary: OTE
LISINI PUB COMPANY
Spanning over 50 years in hospitality, we are a multi faceted pub company boasting 3 hotels, award winning restaurants, stunning wedding venues, community bars and a 9 hole golf course. Lisini has a reputation within Lanarkshire for delivering outstanding customer service, award winning, and stunning food in both the restaurant and in banqueting. Key to what we do is food. We strive to be the best and with awards to prove it, we aim to stay on top. Your journey starts here. We will reward you, invest in you and above all, provide you with an excellent work/life balance.
PURPOSE OF ROLE
Assist in the management of the C&B operations within the hotel. Delivery efficient, safe and disciplined food and beverage management while achieving statutory obligations, products and service standards with a high degree of guest care
KEY ATTRIBUTES
• Passionate about meeting the highest levels of guest care & service
• Experience in supervising events/functions from set up through to execution of all events
• Excellent prioritisation and problem solving skills with the ability to work well under pressure
RESPONSIBILITIES AND WORK TASKS
Events
• To effectively manage & respond to any customer enquiry
• Guide customers by making suggestions regarding all aspects of their event to ensure all guests’ expectations are met and profitable margins are in place
• Coordinate event information to your banqueting team to ensure high levels of service & guest satisfaction
• Carry out final event delivery checks
Customer Relations
• Compose well written, professional correspondence when communicating with customers
• Consistently perform to Lisini’s standards of service by interacting with guests, clients and associates in a professional and friendly manager, and to ensure all staff follows this example
• Review guest feedback & resolve any issues to a satisfactory conclusion and use customer feedback to initiate long term improvements to products and services
Recruitment & Training
• To continually provide training to develop a high performing team to meet the current and future challenges of the business
• Assist in recruitment nights, recruiting and selecting FOH & supervisor roles effectively in line with company procedures
• To organise Flow Training log in details for new starters with the HR department
• To feedback to the General Manager any training needs you identify
Staff
• To ensure departmental staffing levels are correct for all C&B events and functions
• Ensure pre-set staff rotas are adhered to or flexed to meet business demands and authorised
• Set staff rotas to ensure wage percentage targets as a percentage of C&B revenue are met
• To ensure you maintain a visible presence as Duty Manager at all times whilst on shift
Health & Safety
• Address hazards & follow up maintenance requirements
• To be fully conversant with fire, security and health & safety policies and procedures
Promotions
• To maximise on sales by upselling and maximising on special offers
• To identify any areas of opportunity for increasing business turnover
• Develop with marketing new menu & brochure designs for all events offered at hotel
Financial / Profit & Loss Control
• To predict high & lows in the business and to assist the C&B to develop an appropriate action plan
• Daily review of all banqueting bills to confirm that all transactions were completed in accordance to actual requirements
• To follow up payments on deposits, part payments and balances
TO APPLY – Please send your CV to Joanna.Spencer@lisini.co.uk
