Privacy Policy
Last updated: August 2025
1. Introduction
Lisini Pub Co Ltd (“Lisini”, “we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, store, and share your information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Our registered office is:
70 West Regent Street, Glasgow, G2 2QZ, Scotland.
For any privacy-related queries, you can contact us at:
privacy@lisini.co.uk.
2. Personal Data We Collect
We collect information you provide directly to us, as well as data generated through your interactions with our services.
a. Information You Provide:
Bookings & Dining: title, name, address, email, phone number, dietary preferences, payment details (processed securely via third parties), marketing preferences, and special requests.
Event & Function Enquiries: contact information, booking requirements, and preferences.
Hotel Stays: personal and payment details for check-in, special requests, and stay preferences.
Job Applications: CV and covering letter including personal, education, and employment history.
Marketing Sign-ups: name, contact details, consent preferences.
b. Information Collected Automatically:
IP address, browser type, device type, operating system, access times, referring URLs, and general location data.
Website usage data (pages visited, time on site) via cookies and similar technologies.
3. Legal Basis for Processing
We process your personal data under the following legal grounds:
Contractual necessity: to provide services you have requested (e.g., managing your booking).
Consent: for marketing communications and optional promotions.
Legitimate interests: to improve our services, secure our systems, and provide customer support.
Legal obligations: to comply with UK law and regulatory requirements.
4. How We Use Your Data
We use your personal data to:
Process and confirm bookings, reservations, and purchases.
Send service-related emails and updates.
Customise and improve our website and services.
Respond to enquiries or feedback.
Provide marketing (only if you have opted in).
Ensure the safety and security of our premises and services.
Meet legal and regulatory obligations.
5. Sharing Your Data
We never sell your personal data.
We share your data only when necessary with:
Service providers: e.g., booking platforms (ResDiary, HLS Room Bookings), payment processors, email providers.
Group venues: to personalise your experience and honour service preferences across Lisini venues.
Professional advisors: legal, accountancy, or compliance consultants when required.
Authorities: if required by law or to protect our legal rights.
All third parties are contractually bound to protect your data and act only under our instructions.
6. International Transfers
All personal data is stored within the United Kingdom. If in future data is transferred outside the UK, we will ensure it is protected by:
Adequacy regulations issued by the UK Government, or
Standard Contractual Clauses approved for UK use.
7. Data Retention
We retain your data only for as long as necessary for the purposes set out in this policy:
Booking & service records: 7 years (for legal and accounting purposes).
Marketing data: until you withdraw consent or unsubscribe.
Job application data: 6 months (unless you become an employee).
Website analytics: typically 26 months, anonymised thereafter.
8. Your Rights
Under the UK GDPR, you have the right to:
Access your personal data.
Rectify inaccurate or incomplete data.
Erase your personal data (“right to be forgotten”).
Restrict or object to processing.
Data portability.
Withdraw consent at any time for marketing or optional data processing.
Complain to the Information Commissioner’s Office (ICO) if you believe we have not handled your data lawfully:
www.ico.org.uk.
9. Security
We implement appropriate technical and organisational measures to protect your data, including encryption, secure servers, and access controls. While we take these steps seriously, no system is 100% secure.
10. Cookies & Tracking
We use cookies for:
You can manage cookies in your browser settings or via our cookie preference tool.
11. Changes to This Policy
We may update this policy periodically to reflect legal, technical, or business changes. The updated date will always be shown at the top of the policy. Significant changes will be communicated to you via our website or by email where appropriate.
12. Contact Us
For questions or to exercise your rights:
For questions or to exercise your rights:
Email: privacy@lisini.co.ukPost: Lisini Pub Co Ltd, 70 West Regent Street, Glasgow, G2 2QZ, Scotland.
